Frequently Asked Questions
Everything you need to know about your Capsule NYC experience.
How long will it take for my order to arrive?
Domestic orders within the US typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may be subject to exchange only.
Are your products true to size?
Most of our apparel follows a standard street-style fit. We provide a detailed size guide on each product page to help you find your perfect fit.
Do you offer international shipping?
Yes, Capsule NYC ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my package?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Shop Pay.