Returns & Exchanges
At Capsule NYC, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a 14-day return window for items in original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Shipping Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Drop Off the Package
Deliver your package to any authorized UPS or FedEx drop-off location and ensure you obtain a receipt for your tracking records.
Receive Your Refund
After our team inspects the returned merchandise, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing